The date is Sunday, December 27th, 2009.
The plan is to cross the Arizona/Mexico border, but every single Tucson and Nogales insurance office we try contact is closed.
I finally stumble across an after hours phone number for San Xavier Mexico Insurance and give them a shout. I realize it's barely 8am on the Sunday morning after Christmas - what I don't realize is that I'm phoning their home number.
My call is answered by Bob Acosta, who is not only gracious about the early morning phone call at his home, but he offers to drive 45 minutes into Tucson to hook us up with Mexican insurance - on a Sunday, when every single insurance office in town is closed.
I give him the necessary details and within the hour we meet Bob and his wife Hazel at their office. Twenty minutes later we have auto insurance for Mexico ($180 USD for 6 months). And My Fellas parents got their motorhome insured as well. Not sure how much it cost - I think about $260 USD.
Bob and Hazel Acosta (pictured above) have been in the insurance business for years, and are actually semi-retired. They sold the biz to their daughter Susan, but they still went out of their way to help us on an early Sunday morning on Christmas weekend. This kind of customer service guarantees my loyalty for life.
But wait - the story gets better...
After we crossed the Mexican border, a member of our party discovered that their credit card was missing. This person (who will remain anonymous to protect the innocent :) doesn't know if they dropped the card in the insurance office parking lot or just left it behind at the office after paying. Needless to say, they were in a bit of a panic.
After emailing Bob and Hazel we got a response from Susan (the daughter) who quickly searched the office and found the credit card. As you can imagine, our anonymous card loser was very relieved.
Susan says her parents went on and on about what a nice family we were and how important it was to get in touch with us asap, to get the credit card back in our hands. Susan's email was very personable and reassuring. And the lady has a great sense of humour.
Without a doubt, we have a new fave Mexican auto insurance company and we'll be contacting Susan next year for Mex Road Trip 2010/11. Everything can be done online, and the actual contract can simply be emailed to us.
If you're driving to Mex in the future and want a free insurance quote from a really great company, here's the contact info for San Xavier Mexico Insurance:
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San Xavier Mexico Insurance Offices | |
| Tucson, Arizona | Nogales, Arizona |
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2900 E. Broadway Blvd, Suite #108 Phone: (520) 327-1255 |
1777 N. Frank Reed Road, #C Phone: (520) 377-0424 |
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E-mail: info@mexican-autoinsurance.com | |
