The Tiffin Mothership in Red Bay, Alabama

Yesterday we dropped off JohnnyDisco at Tiffin Motorhomes.

Our little RV family actually arrived in Red Bay, Alabama on Sunday afternoon and stayed the night at Camp Tiffin - basically a huge parking lot with numerous RV stalls and full hook-ups.

The arrival process was fast and easy. We were immediately greeted, our RV and tow vehicle were registered and I filled out several forms regarding the repairs that needed to be done.

Here's the list:

• bubble forming on the roof over the fridge area - the roof leaked once in the bathroom between the skylight and the drivers side wall
• fridge does not defrost - interior light does not work anymore
• freezer does not defrost
• generator needs to be looked at - from day one we couldn't put even half an electric load on it
• rear auto jacks take very long time to store (we need to auto store, auto level and then auto store AGAIN for the back jacks to store) 
• drivers side electric window will open but needs to be pulled up manually to shut it
• rear furnace will not ignite (the furnaces were wired backwards when we first bought JohnnyDisco)
• siliconing: around slides, windows, bathroom sink
• front door: seal on window has been coming off since we bought the unit; seal around door is loose; have to slam to close properly;  screen door was not hung straight;  screen door paint by latch is peeling
• main awning is twisting
• rivets coming loose on corners of slide outs 
• all the bin doors on the two front slides need to be looked at (some won't latch properly, some stick)
• passenger side windshield fluid hose is broken
• passenger side window separating (interior, bottom left)
• screws and seal not properly fixed under bunk slide
• paint peeling/rusting under slide bin doors (latch area)
• paneling beside fridge on both sides is loose
• black water tank hands free (no fuss flush) is leaking into sewer bay

It may appear like we're being picky about some things that should be considered regular wear and tear. But keep in mind, we bought a brand new unit less than two years ago and 75% of these problems were discovered within the first few days/months of ownership. Was the person in charge of quality control not working the day our unit was built?

Monday morning we met with our service guy to go over every single thing that needed to be fixed. And then we sat down with the Tiffin service manager to make sure we were all on the same page about the repairs. (He and I had been corresponding via email and I'm not really sure how happy he was to see me in person  :)

My Fella and I felt optimistic when we finally left the Tiffin service bays by Monday afternoon.

But then again we were also very optimistic when we first drove our brand new unit off the dealers lot, back in February 2010 ... 

I'll keep you updated on our repairs and Tiffins customer service.

Comments

[Don]

We will keep our fingers crossed for you! I am sure the factory will do a good job. How long are they going to keep it?

[kelsi]

We left it there for two weeks, Mr P.
And if everything isn't fixed we're prepared to camp in the parking lot until it's finished :)
But here's something interesting... we didn't see many older Tiffin models waiting for service - the majority of them seemed to be one to three years old. Hmmm.

[Mave]

We too wish you good luck. We were on part of the Great Wall of China today. It was cold enough up there to freeze the you-know-whats-its off a brass monkey. Saving grace? The sun was shining. lol Going to The Forbidden City, Tiana Men Square, Temple of Heaven, Pearl Market, Summer Palace and Kung Fu Show. I get the toque this time.
ttfn,
Mom and Dad

[Rene']

We also hope that all the fixes are completed to your satisfaction. Kind of shameful to have to go through all of the waiting to get service.

[ThePetBookLady]

Dave and i are in mazatlan fishing and swimming. Love it here!!!

[kelsi]

Rene` - We don't mind waiting for the service...we just want everything to be fixed properly - especially the major things - so we don't have to make another trip back to Red Bay.
The Tiffin service department has already sent us an email to update us on the work thats been completed thus far.
They are definitely taking our concerns seriously.